Responsible Gaming at fh99 — Play Smart, Stay in Control
fh99 is committed to providing a safe, fair, and enjoyable gaming environment for every Bangladeshi player. Our responsible gaming programme gives you the tools, information, and support you need to keep gambling a form of entertainment — never a source of financial or personal harm. All fh99 products are strictly for players aged 18 and above.
Our Commitment to Responsible Gaming
At fh99, responsible gaming is not a footnote in our terms and conditions — it is a core principle woven into every aspect of how we build and operate our platform. We believe that gambling should be a leisure activity enjoyed freely by informed adults, never a compulsion, a financial crutch, or a source of distress. Our entire responsible gaming programme exists to make that distinction real and actionable for every player registered on fh99.
We operate one of Bangladesh's most trusted online casino and sports betting platforms, offering cricket betting markets, live dealer games, slots, fishing games, and more — all designed for entertainment. With that privilege comes a responsibility: to give every player the knowledge, tools, and access to help they need to stay in control at all times. fh99 takes that responsibility seriously.
Our responsible gaming framework covers four key areas: prevention (educating players before problems develop), protection (tools that let players set firm limits on their own behaviour), intervention (identifying and reaching out to players who may be at risk), and support (guiding players toward professional help when needed). We regularly review and improve our approach to make sure it stays effective and up to date.
Every member of the fh99 team — from our customer support agents to our technical developers — receives training on responsible gaming principles and how to identify players who may be struggling. If you ever feel that fh99 could do more to support you or another player, we want to hear from you at [email protected].
Prevention First
fh99 educates players about gambling risks before problems develop — through onboarding information, in-session notifications, and this dedicated responsible gaming resource centre.
Player-Controlled Limits
Every fh99 account comes with a full suite of self-management tools. You set your own deposit caps, loss limits, session timers, and cool-off periods — and fh99 enforces them without question.
Trained Support Team
Our Bangladesh-based support team is available around the clock. Every agent is trained to recognise signs of at-risk gambling behaviour and to respond with empathy and practical guidance.
Age Restriction — 18+ Only
fh99 operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable requirement — not a suggestion. Gambling by minors is illegal, harmful, and something fh99 actively works to prevent through a multi-layer age verification process that begins the moment a new player registers.
Every new fh99 account is subject to age verification during the KYC (Know Your Customer) process. Players are required to submit a valid government-issued photo ID — such as a National ID card, passport, or driving licence — before any withdrawal can be processed and before certain higher-stakes features are unlocked. Our verification partner checks document authenticity and extracts the date of birth to confirm eligibility.
If fh99 has reason to believe that an account is being used by, or on behalf of, a person under the age of 18, we will immediately suspend the account pending investigation. If underage use is confirmed, the account will be permanently closed, all funds will be returned via the original payment method (less any winnings derived from gambling activity, which will be forfeited), and the matter may be referred to relevant authorities.
We also ask parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing online gambling platforms. Free parental control tools are available that can block access to gambling websites at the device or network level.
fh99 is not intended for use by individuals under the age of 18. If you are under 18, please do not attempt to register an account. If you are a parent or guardian and suspect a minor has accessed fh99, contact our support team immediately at [email protected] so we can take swift action.
All fh99 accounts undergo mandatory age and identity verification. Submitting false, altered, or someone else's identification documents is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of all balances.
If you share a device with minors, consider enabling parental controls through your internet service provider or device settings. Free tools such as Net Nanny and browser-level content filters can restrict access to gambling websites and protect younger family members.
Responsible Gaming Tools Available on fh99
fh99 provides every registered player with a comprehensive set of responsible gaming tools accessible directly from the account settings panel. These tools are free to use, take effect immediately or within 24 hours as noted below, and cannot be overridden by fh99 customer support agents once activated. You are always in control.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in BDT (Bangladeshi Taka). Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly; increases take 7 days to take effect, giving you a cooling-off window before higher limits apply.
Loss Limits
Cap the total amount you are willing to lose in a given daily, weekly, or monthly period. When your loss limit is reached, all wagering is automatically suspended for the remainder of the period. This tool is particularly useful for players who want a hard financial safety net during high-energy cricket or BPL betting sessions.
Session Time Limits
Set a maximum session duration — from 30 minutes to 8 hours. fh99 will display an on-screen reminder as your limit approaches and will log you out automatically when the session time expires. Staying aware of how long you play is one of the most effective habits for responsible gaming.
Reality Checks
Enable periodic pop-up reminders that show you how long you have been playing in your current session and how much you have wagered. Reality checks can be set at 15-minute, 30-minute, or 60-minute intervals and appear over your active game screen without interrupting play.
Cool-Off Period
Take a short break from gambling without permanently closing your account. Cool-off periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is locked for real-money gaming but you can still access transaction history and support. Cool-offs cannot be cancelled early.
Self-Exclusion
Request a self-exclusion of 6 months, 1 year, 3 years, or permanent. During self-exclusion, your fh99 account is suspended, all marketing communications are stopped, and you cannot create a new account. Permanent self-exclusion cannot be reversed. See the dedicated Self-Exclusion section below for full details.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool fh99 offers. It is designed for players who feel that gambling is having a negative impact on their life and who need a firm, externally enforced break from all fh99 services. When you self-exclude on fh99, your account is suspended immediately and comprehensively — no exceptions.
During a self-exclusion period on fh99, the following actions are enforced automatically:
- Your account is locked and you cannot log in or place bets
- All pending promotional bonuses and offers are cancelled
- All marketing emails, SMS messages, and push notifications from fh99 are stopped
- You cannot register a new fh99 account under your name, email address, or mobile number during the exclusion period
- Any balance remaining in your account at the time of self-exclusion is held securely and can be withdrawn once the exclusion period ends (for time-limited exclusions) or upon verified request to our support team
Self-exclusion periods available on fh99 are: 6 months, 1 year, 3 years, and permanent. Time-limited exclusions cannot be shortened or cancelled before the period expires — this is a deliberate safeguard to protect you during a vulnerable period. Permanent self-exclusion is irreversible.
To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected] or via live chat. If you contact support, the exclusion will be applied within one hour of your confirmed request. Please use the subject line "Self-Exclusion Request" in your email to ensure priority handling.
We strongly encourage any player who self-excludes to also consider reaching out to a professional gambling support service. Self-exclusion from a single platform is a positive step, but professional counselling addresses the underlying patterns that drive problem gambling behaviour. See the Problem Gambling Help section below for resources available to Bangladeshi players.
Immediate Effect
Self-exclusion takes effect within one hour of your confirmed request — or instantly if activated directly from your account settings panel. There is no waiting period and no reversal window.
Marketing Suppression
All promotional communications from fh99 are suspended the moment self-exclusion is activated. We will not send you bonus offers, deposit reminders, or game launch notifications during your exclusion period.
Account Lock — No Exceptions
Our support team cannot override a self-exclusion on request. If you contact fh99 asking to have your exclusion lifted early, we will always decline and instead offer to connect you with a support resource.
Your Balance Is Safe
Any funds in your fh99 account at the time of self-exclusion are held securely and remain yours. They can be withdrawn at the end of a time-limited exclusion or by contacting our verified support team.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often hard to recognise in yourself. fh99 encourages all players to periodically reflect on their gambling habits honestly. The following are common warning signs that gambling may be moving from entertainment to a problem. If several of these apply to you, we strongly encourage you to use fh99's self-exclusion tool and seek professional support.
- Chasing losses: Continuing to gamble specifically to try to win back money you have already lost, rather than for entertainment.
- Spending beyond your means: Depositing money intended for rent, food, utility bills, or other essential household expenses in Dhaka, Chittagong, or elsewhere.
- Inability to stop: Finding that you are unable to stop playing even when you intend to, or feeling restless and irritable when you are not gambling.
- Hiding your gambling: Concealing how much you gamble or how much you have spent from family members, friends, or your partner.
- Borrowing money to gamble: Taking loans, using bKash or Nagad mobile credit, or borrowing from family to fund deposits.
- Neglecting responsibilities: Gambling during work hours, missing family commitments, or letting relationships suffer because of time spent on fh99 or other platforms.
- Mood dependency: Gambling to cope with stress, depression, loneliness, anxiety, or other emotional difficulties rather than for leisure.
- Escalating stakes: Needing to bet increasingly larger amounts to experience the same level of excitement or engagement as before.
The questions below are adapted from standardised problem gambling screening tools used by mental health professionals. Answer them honestly to reflect on your own gambling behaviour over the past 12 months.
Have you ever needed to gamble with larger and larger amounts of money to get the same feeling of excitement?
Have you ever tried to cut back or stop gambling and found you were unable to do so, even when you wanted to?
Have you gambled as a way to escape problems in your daily life, or to relieve feelings of anxiety, helplessness, or sadness?
Have you ever lied to a family member, friend, or employer about how often you gamble or how much money you have spent?
Have you ever jeopardised or lost a significant relationship, job, or educational opportunity because of gambling?
Problem Gambling Help & Support Resources
fh99 recognises that responsible gaming tools on our own platform are only one part of the support ecosystem a player in difficulty may need. If you feel that gambling is having a serious negative impact on your mental health, finances, or relationships, we encourage you to reach out to a professional support organisation. The resources below are available to players in Bangladesh and internationally.
National Mental Health Helpline (Bangladesh)
The Kaan Pete Roi helpline (16789) provides free, confidential mental health support in Bangladesh, including for gambling-related distress. Available in Bangladesh Standard Time (BST, UTC+6).
Gamblers Anonymous
Gamblers Anonymous (www.gamblersanonymous.org) is an international fellowship of men and women who share their experience, strength, and hope to recover from compulsive gambling. Online and in-person meetings available.
GamCare Online Support
GamCare (www.gamcare.org.uk) provides free online counselling, live chat support, and a comprehensive library of self-help resources for individuals affected by problem gambling worldwide, including Bangladeshi players.
fh99 Responsible Gaming Team
Our own responsible gaming team is available 24 hours a day, 7 days a week. Email [email protected] with the subject line "Responsible Gaming Help" and a dedicated team member will respond within one hour to assist with limits, exclusion, or referral to professional services.
Managing Your fh99 Account Responsibly
Beyond the dedicated responsible gaming tools described above, fh99 provides a number of general account management features that support healthy gambling habits. We recommend that every fh99 player take a few minutes after registering to configure their account settings in a way that reflects their personal budget and leisure time.
Here are the account management practices fh99 recommends for every player in Bangladesh:
- Set a deposit limit from day one. Before you place your first bet, go to Account Settings and set a weekly deposit cap that comfortably fits within your disposable income. A good rule of thumb: your total gambling budget should never exceed 1–2% of your monthly net income.
- Keep a separate gambling fund. Use a dedicated bKash or Nagad wallet exclusively for fh99 deposits, separate from your household expenses account. This makes it much easier to track your real gambling spend.
- Review your transaction history regularly. fh99's account history page shows all deposits, withdrawals, wagers, and bonuses in BDT. Review it monthly to stay aware of your actual spending patterns.
- Never gamble under the influence. Alcohol, certain medications, and emotional distress all impair decision-making. If you are not in a clear, calm state of mind, it is always better to step away from fh99 and return when you are.
- Balance gambling with other activities. Gambling should be one leisure option among many — not your only source of entertainment or social engagement. Make time for cricket in the park, family meals, or other hobbies alongside your fh99 sessions.
- Never gamble with borrowed money. Do not use bKash mobile credit, bank overdrafts, personal loans, or money borrowed from family or friends to fund your fh99 deposits. Only gamble with money you can afford to lose entirely.
Transaction History
Your full deposit, withdrawal, and wagering history is available in real time from your fh99 account dashboard. Download a statement at any time to review your actual spending versus your intended budget.
Spending Notifications
Enable push or email notifications to receive alerts when you approach 75% and 100% of your deposit or loss limit for the current period. Stay informed before you reach your cap, not after.
Account Verification
Keeping your KYC documents up to date ensures smooth, fast withdrawals via bKash and Nagad. A fully verified account also benefits from enhanced security features that protect your funds and personal data.
Two-Factor Authentication
Enable 2FA on your fh99 account to prevent unauthorised access. This adds an extra layer of protection alongside your password, ensuring only you can log in and make changes to your responsible gaming limits.
Contact Our Responsible Gaming Support Team
Our dedicated responsible gaming support team is available around the clock, every day of the year, including Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays. Whether you need help activating a limit, requesting a self-exclusion, or simply want to talk to someone about your gambling habits, we are here — without judgement, without pressure.
Email Support
Send your query to with the subject line "Responsible Gaming Help". Our team guarantees a response within one hour for all responsible gaming requests, 24 hours a day.
Live Chat
Access the fh99 live chat feature from your account dashboard for real-time support. Our trained agents can activate deposit limits, cool-off periods, and self-exclusion directly from the chat interface during your conversation.
Emergency Exclusion
If you need your account locked immediately and cannot access your account settings, email [email protected] with the subject line "Emergency Exclusion" and your registered mobile number. We will suspend your account within 30 minutes, guaranteed.
Play Responsibly — Enjoy fh99 on Your Own Terms
Gambling at fh99 should always be an enjoyable leisure activity. Set your limits, stay aware, and explore our full range of cricket betting, slots, live casino, and fishing games — knowing that our responsible gaming tools have your back every step of the way.