fh99 Privacy Policy — How We Protect Your Data
At fh99, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains precisely what personal data we collect from Bangladeshi players, how we use it, who we share it with, and the rights you hold over your own information. We are committed to transparent, responsible data handling across every product and service on the fh99 platform.
Data Security First
All personal data held by fh99 is protected using industry-standard SSL encryption and stored on secured servers with strict access controls. Your data is never sold to third parties.
Minimal Data Collection
fh99 collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity, and comply with applicable legal obligations.
Your Rights Respected
fh99 recognises your right to access, correct, delete, and port your personal data. Submit a request at any time via live chat or by emailing our Data Protection Officer.
Data We Collect
fh99 collects personal data through several distinct channels: information you provide directly when registering or updating your account, information generated automatically when you use our platform, and information received from trusted third-party partners such as payment processors and identity verification services. The categories of personal data we collect are set out below.
| Data Category | Specific Data Points | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number, photograph | Provided by you at registration or KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district, division in Bangladesh) | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, transaction reference IDs, deposit and withdrawal amounts, balance history | Provided by you and received from payment processors |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (BST UTC+6) | Collected automatically via platform cookies and logs |
| Usage Data | Games played, wagers placed, session duration, bet history, win/loss records, bonus activations, sports markets accessed | Collected automatically as you use fh99 |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, feedback submissions | Generated when you contact fh99 support |
fh99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity verification documents incidentally contain such information. Where this occurs, the sensitive data is not extracted or processed separately from the verification purpose.
fh99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from an underage individual, that data will be deleted immediately and the associated account will be closed without notice.
How We Use Your Data
fh99 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely on are: performance of the contract between you and fh99 (i.e., providing the gaming services you have signed up for), compliance with legal obligations applicable to fh99 as a platform operator, legitimate interests pursued by fh99 (provided those interests are not overridden by your fundamental rights), and your explicit consent where required by applicable law.
The specific purposes for which fh99 processes your personal data are as follows:
- Account Creation and Management: To create, maintain, and administer your fh99 player account, including processing your registration details, verifying your identity and age, and managing your account settings and preferences.
- Service Delivery: To provide access to fh99's full range of casino games (slots, live dealer, table games, crash games, fishing games) and sports betting markets (cricket BPL, IPL, T20, football, kabaddi, and others), and to record game outcomes and wager results accurately.
- Payment Processing: To process deposits and withdrawals via supported payment methods (bKash, Nagad, Rocket, Upay), to reconcile financial transactions, and to detect and prevent payment fraud.
- Identity and Age Verification (KYC): To verify that you meet the eligibility requirements to use fh99, including confirming that you are at least 18 years of age and that your identity documents are authentic and valid.
- Bonus and Promotions Administration: To track bonus eligibility, calculate wagering requirements, and prevent abuse of promotional offers including the fh99 daily reload bonus and seasonal promotions.
- Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling, to apply deposit limits, session time reminders, and self-exclusion periods you have set, and to take proactive steps where harmful patterns are identified in accordance with our Responsible Gaming Policy.
- Customer Support: To respond to your support queries, resolve disputes, and maintain records of our communications with you.
- Legal Compliance: To meet fh99's obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, fraud prevention obligations, and any lawful requests received from Bangladeshi authorities.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, security, and game selection of the fh99 platform.
- Marketing Communications: To send you promotional emails and notifications about fh99 bonuses, new games, and sports events — but only where you have consented to receiving such communications. You may withdraw marketing consent at any time by updating your account notification preferences.
fh99 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except in the context of fraud detection and responsible gaming monitoring, where automated flags are always subject to human review before any adverse account action is taken.
Data Sharing & Disclosure
fh99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
- Payment Processors: We share financial and identity data with payment service providers (including bKash, Nagad, Rocket, and Upay) to the extent necessary to process your deposits and withdrawals. These providers are bound by their own privacy obligations and are not permitted to use your data for any purpose beyond payment processing.
- Identity Verification Partners: We share identity documents and personal details with third-party KYC service providers who assist fh99 in verifying player age and identity. These providers operate under strict data processing agreements with fh99.
- Game Technology Providers: Game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data (such as session tokens and game round IDs) necessary to deliver their games through fh99. These providers do not receive your full identity or financial profile.
- Fraud Prevention and Security Services: We share data with specialist fraud detection and cybersecurity providers who help fh99 identify and prevent unauthorised account access, payment fraud, and platform abuse.
- Legal and Regulatory Authorities: fh99 will disclose personal data to competent authorities, law enforcement agencies, or courts in Bangladesh when required to do so by law, court order, or regulatory instruction. We will notify you of such disclosures where legally permitted to do so.
- Business Transfers: In the event that fh99 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity before the transfer takes effect.
Payment Partners
Data shared with bKash, Nagad, Rocket, and Upay is limited to what is needed to complete your transaction. These partners maintain their own security standards.
KYC Providers
Identity verification is handled by specialist KYC partners under strict data processing agreements. Your documents are used only for verification and are not retained beyond legal requirements.
Game Studios
Game providers receive only the session-level technical data required to run their games. Your personal identity and financial details are never shared with game studios.
No Data Sales
fh99 does not and will never sell your personal data to advertisers, data brokers, or any third party for commercial profiling or remarketing purposes.
Cookies & Tracking Technologies
fh99 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and analyse how users interact with our games and sports betting pages. This section explains the types of cookies fh99 uses and how you can manage them.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, keep your account basket and cashier state intact, and enable core platform security features. These cannot be disabled without breaking platform functionality. | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, notification preferences, and game lobby filters so you don't need to re-configure them on each visit. | Up to 90 days |
| Performance & Analytics | Collect anonymised data about page load times, game launch performance, and navigation paths to help fh99 identify and fix technical issues. No personally identifiable data is included. | Up to 12 months |
| Responsible Gaming | Store your session time tracking data locally to enforce time-out limits and display session duration reminders on your screen. | Session / up to 24 hours |
fh99 does not use third-party advertising cookies or behavioural targeting cookies. We do not participate in cross-site advertising networks or retargeting programmes. All analytics data collected by fh99 is processed in-house and is not shared with external advertising platforms.
You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using certain platform features. Disabling functional cookies will mean your preferences are not saved between sessions. Disabling performance cookies will not affect your ability to use fh99 but will limit our ability to improve the platform based on aggregated usage insights.
Data Retention
fh99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, tax, or accounting requirements. The following retention periods apply to the main categories of data fh99 holds:
- Account and identity data is retained for the duration of your active account relationship with fh99 and for a minimum period of five (5) years following account closure. This period reflects anti-money laundering record-keeping obligations.
- Financial transaction records (deposits, withdrawals, wager history, bonus transactions) are retained for a minimum of seven (7) years from the date of each transaction in accordance with financial record-keeping standards.
- KYC verification documents are retained for five (5) years after the verification was completed, or five (5) years after account closure, whichever is later.
- Customer support communications (live chat transcripts, support tickets, email correspondence) are retained for three (3) years from the date of the interaction.
- Responsible gaming records (self-exclusion periods, deposit limits, session time settings) are retained for five (5) years after the relevant restriction was lifted, to ensure continuity of player protection.
- Technical and usage data collected via cookies and server logs is retained in anonymised or aggregated form for up to twelve (12) months, after which it is permanently deleted or irreversibly anonymised.
- Marketing consent records are retained for the duration of your consent and for three (3) years after consent is withdrawn, to demonstrate compliance with marketing consent obligations.
When the applicable retention period expires, fh99 will securely delete or irreversibly anonymise your personal data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical analysis and platform improvement purposes.
Your Privacy Rights
fh99 respects and upholds the personal data rights of all players. You may exercise any of the following rights by submitting a written request to our Data Protection Officer at [email protected]. fh99 will respond to all valid requests within 30 days of receipt. In complex or high-volume cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
Right of Access
You have the right to request a copy of all personal data fh99 holds about you, together with information about how it is processed and with whom it is shared.
Right to Rectification
If any personal data fh99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to fh99's legal retention obligations.
Right to Restriction
You may request that fh99 restricts its processing of your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
Right to Portability
Where processing is based on your consent or on a contract, you may request a structured, machine-readable copy of your data for transfer to another provider.
Right to Object
You may object at any time to processing based on legitimate interests, including profiling for responsible gaming monitoring. fh99 will cease processing unless it can demonstrate compelling grounds.
Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
Lodge a Complaint
If you are dissatisfied with how fh99 handles your data, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Data Security Measures
fh99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:
- SSL/TLS Encryption: All data transmitted between your device and fh99's servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms that your connection is secure at all times.
- Encrypted Data Storage: Sensitive personal data — including identity documents, financial records, and password hashes — is stored in encrypted form on fh99's secured servers. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
- Two-Factor Authentication (2FA): fh99 supports SMS-based two-factor authentication for all player accounts. We strongly encourage all players to enable 2FA to protect against unauthorised account access.
- Access Controls: Access to player data within fh99's internal systems is restricted on a strict need-to-know basis. Staff members can only access the categories of data required to perform their specific job functions, and all access is logged and audited.
- Regular Security Audits: fh99's platform and data infrastructure undergoes regular security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: fh99 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, fh99 will notify affected players and relevant authorities within the timeframes required by applicable law.
Despite fh99's robust security measures, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure: use a strong, unique password for your fh99 account, enable two-factor authentication, never share your login credentials with anyone, and log out of fh99 when using shared or public devices.
Contact & Data Protection Officer
fh99 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and with applicable data protection obligations. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact our DPO using the details below.
All data-related enquiries are handled in English. Our DPO aims to acknowledge all requests within 3 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days. For complex requests or where verification of your identity is required before the request can be actioned, we will notify you of the expected timeline.
When submitting a data rights request, please include: your full name as registered on your fh99 account, your registered email address or mobile number, the specific right you wish to exercise, and any relevant details that will help us locate and process your request efficiently. fh99 may need to verify your identity before actioning your request to protect against fraudulent data access attempts.
fh99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The "Last updated" date at the top of this document will always reflect the most recent revision. We will notify registered players of any material changes to this Policy via email to their registered address at least 14 days before the changes take effect.
Your Privacy Matters to fh99
We are committed to keeping your data safe while delivering Bangladesh's best online casino and sports betting experience. Explore our games, check our FAQ for common questions, or log in to your account today.